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John Margerison on the new class of employee: AI managers
Data Protection

John Margerison on the new class of employee: AI managers

Businesses should treat AI like a new hire, as weak oversight could expose sensitive data and leave staff needing fresh skills to stay relevant.

By Jake MacAndrew • 3 min read • Last month
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • Last month
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Last month
Incorta launches Intelligence platform for business users
Manufacturing

Incorta launches Intelligence platform for business users

Business teams can now act on live enterprise data without spreadsheets, as the platform ties AI analysis, applications and workflows together.

By Sean Mitchell • 4 min read • Last month
Google opens BigQuery conversational analytics to users
Data Analytics

Google opens BigQuery conversational analytics to users

Businesses can now query BigQuery in plain English, with Google adding audit trails, access controls and scheduled AI analyses.

By Sean Mitchell • 4 min read • Last month
Ping Identity appoints Sultan as APJ General Manager
Hybrid Cloud

Ping Identity appoints Sultan as APJ General Manager

The hire comes as APJ customers accelerate AI deployment, raising demand for identity controls to manage human and machine access safely.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 30th Jun 2026
Adblock for YouTube extension flagged for security risk
Cybersecurity

Adblock for YouTube extension flagged for security risk

More than 11 million users could have been exposed if a server-side change had turned the Chrome add-on into a vehicle for code execution.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
Magnum Ice Cream names Accenture, HCL for tech carve-out
Customer Relationship Management

Magnum Ice Cream names Accenture, HCL for tech carve-out

The separation from Unilever will hinge on a new digital backbone, with systems to be rolled out over 18 months before TSA support ends in 2027.

By Sean Mitchell • 3 min read • Mon, 29th Jun 2026
Salesforce launches AI commerce tools for retailers
Software-as-a-Service

Salesforce launches AI commerce tools for retailers

Retailers are being pushed to capture sales from AI assistants as Salesforce links its commerce software to ChatGPT and other platforms.

By Mark Tarre • 5 min read • Mon, 29th Jun 2026
Propel launches production MCP for AI-driven PLM integration
Digital Transformation

Propel launches production MCP for AI-driven PLM integration

Manufacturers could soon query live product data from AI tools, as Propel links its PLM platform to Claude, ChatGPT and Copilot.

By Mark Tarre • 4 min read • Sat, 27th Jun 2026
Contentful launches Palmata to track AI brand visibility
Software-as-a-Service

Contentful launches Palmata to track AI brand visibility

Marketers are increasingly worried that AI answer engines are shaping first impressions before customers reach their websites.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 26th Jun 2026
Prodoscore launches MCP server for enterprise AI assistants
Software-as-a-Service

Prodoscore launches MCP server for enterprise AI assistants

Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.

By Sean Mitchell • 4 min read • Fri, 26th Jun 2026

Stories from Other Regions

Salesforce stories

Airbyte adds action-taking AI agents to OpenAI marketplace
Customer Relationship Management

Airbyte adds action-taking AI agents to OpenAI marketplace

Businesses can now let AI agents update Salesforce records and run tasks through Airbyte's new OpenAI Marketplace listing.

By Mark Tarre • 3 min read • Last month
Intezer launches custom AI agents for security teams
Security Operations Centres

Intezer launches custom AI agents for security teams

Security teams could cut repetitive case work as Intezer's beta lets them build AI agents for reports, handover notes and rule tuning.

By Sean Mitchell • 3 min read • Last month
GoCardless & Sequence launch Direct Debit integration
Software-as-a-Service

GoCardless & Sequence launch Direct Debit integration

Businesses using Sequence can now collect Direct Debit payments without leaving its billing software, reducing manual chasing of late invoices.

By Sofiah Nichole Salivio • 3 min read • Fri, 26th Jun 2026
UPES teams with Salesforce for AI data science degree
Customer Relationship Management

UPES teams with Salesforce for AI data science degree

Students will gain hands-on AI and CRM training from first year under a new degree designed to meet rising employer demand for data skills.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 25th Jun 2026
Lightrun launches runtime-aware PR verifier for GitHub
DevOps

Lightrun launches runtime-aware PR verifier for GitHub

Software teams could catch regressions before release as the new verifier checks pull requests against live production behaviour inside existing workflow tools.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026
Intezer launches MCP server for security AI agents
Security Information and Event Management

Intezer launches MCP server for security AI agents

The new server lets security teams feed Claude and Codex with case history and triage logic, reducing manual alert handling.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 23rd Jun 2026